Powerful Features for Smart Support

Everything you need to automate customer support, reduce costs, and deliver exceptional service 24/7.

20+ Features
Enterprise Ready
GDPR Compliant

Core AI Features

Advanced AI capabilities that understand, learn, and respond like a human support agent

Natural Language Processing

Understand customer intent, context, and emotions with advanced NLP that handles complex conversations naturally.

  • Context-aware responses
  • Sentiment analysis
  • Multi-turn conversations

Smart Knowledge Base

Upload documents, FAQs, and product information. The AI learns from your content and provides accurate answers instantly.

  • PDF and document upload
  • Automatic content indexing
  • Real-time knowledge updates

Custom Business Rules

Define escalation procedures, response templates, and business logic that matches your company's policies and workflows.

  • Escalation workflows
  • Response templates
  • Business logic rules

Multi-Language Support

Serve customers globally with support for 20+ languages including Spanish, French, German, Chinese, and more.

  • 20+ supported languages
  • Automatic language detection
  • Native speaker quality

Advanced Analytics

Track performance with real-time dashboards. Monitor response times, customer satisfaction, and conversation insights.

  • Real-time performance metrics
  • Customer satisfaction tracking
  • Conversation insights & trends

Smart Human Handoff

Seamlessly transfer complex issues to human agents with full context and conversation history preserved.

  • Automatic escalation triggers
  • Context preservation
  • Agent collaboration tools

Multi-Channel Deployment

Deploy your AI agent across all customer touchpoints with seamless integrations

Popular Integrations

Shopify & WooCommerce
WhatsApp Business API
Facebook Messenger
Slack & Microsoft Teams

Deploy Anywhere, Everywhere

OLIA works seamlessly across all major platforms and channels where your customers are active.

Website Chat Widget

Add a beautiful, customizable chat widget to your website in minutes with our simple JavaScript snippet.

WhatsApp Business

Connect your WhatsApp Business account and let OLIA handle customer inquiries on the world's most popular messaging app.

Social Media & More

Integrate with Facebook Messenger, Instagram, Telegram, and other platforms your customers use daily.

Enterprise-Grade Security

Bank-level security and compliance standards to protect your data and customer information

GDPR Compliant

Full compliance with European data protection regulations

256-bit Encryption

Bank-level encryption for all data transmission and storage

SOC 2 Type II

Independent security audit and compliance certification

Secure Cloud Hosting

ISO 27001 certified data centers with 99.9% uptime

Data Protection & Privacy

Your data is your business. We never use customer conversations to train our AI models, and all data processing happens in secure, isolated environments.

Data Isolation

Each customer's data is completely isolated and never shared

No Training Data

Customer conversations are never used for AI model training

Data Retention Control

You control how long customer data is stored and can delete anytime

Ready to Experience OLIA?

Start your free trial and see how OLIA can transform your customer support operations.

✓ 14-day free trial ✓ No credit card required ✓ All features included