Privacy Policy

Introduction

OLIA ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI-powered customer support automation platform and related services.

By accessing or using OLIA, you agree to the terms of this Privacy Policy. If you do not agree with our policies and practices, please do not use our services.

Information We Collect

We collect several types of information from and about users of our platform:

Personal Information

• Name, email address, phone number, and company information
• Billing and payment information
• Account credentials and authentication data
• User preferences and settings

Usage Data

• Log data, including IP address, browser type, and pages visited
• Device information and operating system
• Interaction data with our AI chatbot and support features
• Performance metrics and analytics data

How We Use Your Information

We use the information we collect for various purposes, including:

Providing Services: To operate, maintain, and improve our AI-powered customer support platform
Communication: To send you updates, security alerts, and support messages
AI Training: To improve our machine learning models (using anonymized data only)
Analytics: To analyze usage patterns and improve user experience
Security: To detect, prevent, and address technical issues and security threats

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. Our security measures include:

Encryption

AES-256 encryption for data at rest and TLS 1.3 for data in transit

Access Controls

Role-based access control and multi-factor authentication

SOC 2 Compliance

Regular third-party security audits and assessments

Data Backup

Automated backups with geographic redundancy

Data Sharing and Disclosure

We do not sell your personal information. We may share your information only in the following circumstances:

• Service Providers: With trusted third-party vendors who assist in operating our platform
• Legal Requirements: When required by law or to protect our rights
• Business Transfers: In connection with a merger, acquisition, or sale of assets
• With Your Consent: When you explicitly authorize us to share your information

Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information:

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Access

Request a copy of your personal data

✏️

Correction

Update or correct inaccurate information

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Deletion

Request deletion of your personal data

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Opt-out

Unsubscribe from marketing communications

To exercise these rights, please contact us at privacy@olia.ai.

Cookies and Tracking

We use cookies and similar tracking technologies to enhance your experience on our platform. These include:

• Essential Cookies: Required for the platform to function properly
• Analytics Cookies: Help us understand how users interact with our platform
• Preference Cookies: Remember your settings and preferences

You can manage your cookie preferences through your browser settings.

Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

Email: privacy@olia.ai

Address: 123 Innovation Street, San Francisco, CA 94105

Data Protection Officer: dpo@olia.ai